Introducing secure Wi-Fi on the go!

We are excited to announce that ITC is extending your great Wi-Fi experience outside the home and into your community. Your online world is not contained within your home—and now your Internet service isn't either! ITC is now offering SmartTown®, a secure, authenticated Wi-Fi connection that allows customers to access a secure network around the community. Put to rest your worries about security, mobile data usage, connectivity, and roam freely. 

What to know about SmartTown®

  • SmartTown® Wi-Fi has better range and is more secure than other public Wi-Fi networks. 
  • SmartTown® Wi-Fi users go through an authentication process, ensuring your connection is protected from hackers, viruses, and other online threats.
  • You can save your mobile data for when you really need it. 
  • No more capping out your data plan or experiencing throttled speeds. Use SmartTown® around town and save your data for back-up. 
  • Your connection travels with you around town. 
  • No need to log in and out of multiple Wi-Fi networks around town. Log in once to SmartTown® and have access. 

Frequently Asked Questions

SmartTown® is a new service that provides secure Wi-Fi across a community. It is safe, secure, and easy to use. SmartTown® Powered by ITC gives our members the ability to stay connected where there is no or limited cellular/mobile coverage.

SmartTown® extends your Wi-Fi experience beyond the home by creating a secure community Wi-Fi network for participating ITC subscribers. Once enrolled, your devices can automatically connect to participating SmartTown® networks, providing a seamless, secure connection wherever SmartTown® service is available. SmartTown® is a free, optional benefit designed to help keep you connected while maintaining the privacy and security of your home network. 

It's not different. When you are at home, your network is providing the Wi-Fi. With SmartTown®, the Wi-Fi is provided by ITC hotspots. Just like your home Wi-Fi network, SmartTown® is safe, secure, and private. 

SmartTown® is more protected and more secure than an open public Wi-Fi you might connect to at a coffee shop. Passpoint is used to authenticate SmartTown® users. Passpoint is a Wi-Fi industry standard that provides encryption which helps prevent cyber-attacks. SmartTown® is also secured with ProtectIQ® and ExperienceIQ®, utilizing the latest network security and content filtering to provide a private, secure, and safe experience. 

Your concerns about privacy and security are completely understandable. Please be assured that we are using a separate connection for SmartTown® Wi-Fi. This means SmartTown® is completely separated from your personal/business network. SmartTown® users cannot access or see your private data. 

You will enjoy your Internet speed as you always do. Bandwidth for SmartTown® Wi-Fi is provisioned separately and will not affect your home/business Internet. Our bandwidth management ensures your Internet experience remains consistent and prioritized. 

We've ensured that the SmartTown® network operates with a separate network configuration, so it won't interfere with your own network. You should experience no disruptions or slowdowns due to others using SmartTown® Wi-Fi.

You won't be charged any additional cost for SmartTown® – it is something we want to provide to our communities at no cost to you. 

We share your concerns about misuse. To address this, all activities on SmartTown® Wi-Fi are logged and closely monitored. Usage policies also deter misuse, and any issues can be traced back to the user responsible. So rest assured, you won't be held liable for what others do on the SmartTown® network. Legal responsibility rests with the individual users and us, the service provider, not with you, the customer. 

With SmartTown® Powered by ITC, the Wi-Fi you enjoy at home will go beyond your front door! You can stay connected anywhere we provide hotspots, like downtown, parks, event venues, and in your neighborhood. SmartTown® is safe, secure, and private. 

You will receive 2 emails from smarttownwifi.com inviting you to join a SmartTown® community:

  1. The first email (from onboarding@smarttownwifi.com) will help you create a password.
  2. The second email (from welcome@smarttownwifi.com) will provide a link and walk you through the steps to download and install a Passpoint profile on your devices. 

Once you install Passpoint, you will automatically connect to the hotspots that are part of your SmartTown® community!

Passpoint is a technology that allows mobile devices to automatically connect to available Passpoint-certified Wi-Fi hotspots. This technology gives the device the freedom to hop from one hotspot on a network to another without the need to log in to each hotspot. Passpoint is also a Wi-Fi industry standard that provides encryption which helps prevent cyber-attacks. 

We strongly encourage you to support this community initiative. However, if you do not want your router to be used for SmartTown® Community Wi-Fi, you can opt out at any time by calling our office at 1.800.417.8667. You will still be able to enjoy the benefits of SmartTown®.

Take your ITC service with you around town and sign up for SmartTown® Wi-Fi today!

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