April 27, 2023

Troubleshoot Your Connection


A good Internet connection is essential for many things we do daily, like working from home, watching movies, or talking with friends. But sometimes the Internet can stop working correctly. If that happens, there are a few things you can do to try and fix it.

Start with the Router

First, you should look at the router, which is the box that gives you the Internet. When everything works as it should, the router will have some lights showing it is working. Before there’s even a problem, it’s a good idea to look at the lights on the router so you know what they should look like when everything is working well. This way, you can tell if anything is different when there is a problem.

Another thing you can try is to restart the router. Sometimes, like with your computer or phone, a router can get stuck or glitch. Turning it off and back on again can help fix the problem. If there are no lights on the router, check to ensure it’s getting power. You can test the outlet with a lamp or other small device to see if that is the problem.

Other Things to Try

If your Internet goes in and out, check that all the cables are plugged in correctly and that your router is in a good place. If your router is old, it might not work as well, and you might need to get a new one. Sometimes, restarting the router can help too.

If you’re having trouble getting to a website you want to visit, there are a couple of things you can do to figure out the problem. First, try using a different computer or web browser, such as Edge, Chrome, or Firefox. If the website still doesn’t work, it might be a problem with the website itself. But if the website works on a different computer, there might be an issue with your device.

Restart your computer. If you’re having trouble accessing the Internet on your computer, try restarting it. This can help refresh the connection and fix any software issues that might be causing the problem.

Check your Wi-Fi signal. If you’re using wireless, make sure your device is within range of the router. Walls, furniture, and other objects can interfere with the signal and cause connection problems. Something might be blocking the signal if you have recently remodeled or even rearranged the furniture. Try moving closer to the router; if that helps, move the router to a better location in your home.

If you’ve tried all the troubleshooting tips and still can’t get your Internet to work, it might be time to call ITC. Even if you don’t have an ITC Blast Wi-Fi router, we can help you verify that your router is connected and help you troubleshoot. Sometimes there are more complicated issues with the Internet. Don’t hesitate to call ITC for help!