Email Scams That Look Like They Come From ITC

If you receive an email that says something like: “Your Email settings details need to be secured urgently. Please use the link below to avoid service disruption.”

It is not from ITC. Do not click any links. Delete it.

No, ITC does not send emails telling you your account is expiring.

No, ITC does not send emails telling you to “secure your mailbox.”

No, ITC does not send urgent links threatening service disruption.

We have been seeing a growing number of messages just like this. They may be signed with something that sounds official. They may even include a copy of the ITC logo to look legitimate.

They are scams.

These emails are designed to create urgency and panic. The goal is simple: get you to click the link and enter your email password. Once that happens, scammers can access your account, reset passwords to other services, and even send more scam messages from your address.

The Use of AI

One reason these emails are becoming more convincing is the use of artificial intelligence, AI. Scammers now use AI tools to write professional-sounding messages with correct grammar and polished wording. The days of obvious spelling mistakes and broken English are fading. Today’s scam emails can look clean, confident, and official.

AI is also being used by criminals to create fake login pages that look nearly identical to real ones. You may click a link thinking you are signing in to your email, when in reality you are handing your password directly to a scammer.

And it isn’t just email where AI is being used. We are seeing a rise in AI-generated content across the board. This includes fake audio and video, called deepfakes. The technology itself is not bad, but it is being used in bad ways. And it is getting worse.

That is why it is more important than ever to slow down and think before clicking. If there were ever a legitimate issue with your service, we would communicate clearly and directly, and not through vague threats and suspicious buttons.

If you receive one of these messages, do not click the link. Do not enter your password. Delete it.

Scammers rely on fear. We rely on clear communication and common sense.

When in doubt, pause. And remember: if an email is pressuring you to act immediately to “save” your account, it is not from ITC.

And if you are ever unsure, call us. The 24/7 helpdesk phone number is 1.888.217.5718. We would much rather answer a quick question and reassure you than have you deal with the frustration of a compromised account.