Email Password Change

In the past, if you misplaced your email password, you could call the ITC Help Desk, and most of the time, we were able to help you regain access without needing to reset it. As part of our ongoing effort to strengthen account security, that process has changed.

For most customers, nothing will change in day-to-day use. Your email will continue to work exactly as it always has. The only time you will notice this difference is if you forget your password and need assistance from the Help Desk.

If that happens, our staff will assist you in resetting the password. Once the new password is created, you will need to update it on all devices where you check your email. That may include Webmail, your phone, tablet, computer, or any other email program connected to your account. Changes like this are part of keeping your email account as secure as possible, as technology continues to evolve.

Tips for Stronger Passwords

It is also a good reminder that strong passwords are one of the ways to protect your online accounts.

A good password should be:

• Unique – Avoid reusing the same password across multiple websites.
• Longer rather than shorter – More characters make passwords harder to guess.
• Difficult to guess – Avoid obvious words, names, or dates like birthdays.

Many people find that using a short phrase or a combination of unrelated words makes passwords both strong and easier to remember.

Avoid using the same password for multiple accounts. Reused passwords can allow attackers to try the same password on other services, such as email, banking, or shopping accounts. Using different passwords for important accounts greatly reduces that risk.

You should also periodically review and update important passwords. If you have been using the same password for several years, it may be a good time to create a new one. 

Extra Protection 

Consider enabling two-factor authentication in your webmail settings. This adds an extra layer of protection by requiring a second verification step during login. Even if someone learns your password, they still cannot access your account without your device.

Finally, remember that ITC will never email you asking for your password or directing you to a link to “verify” your account credentials. Messages like that are scams and should be deleted immediately.

If you ever have questions about your email or need assistance resetting a password, the ITC Help Desk is always happy to help at 1.888.217.5718.