As many of you know, ITC uses several methods to protect your email inbox from spam and viruses. One of these ways is our Edgewave Personal Dashboard, which allows you to manage your email.
If you haven’t logged into the portal lately, or perhaps you never have, visit the ITC webmail page at https://webmail.itctel.com and click on the Spam Login link at the top of the page. The email address and password are the same credentials you use to log in to your email, including webmail. Another way to get directly to the spam portal is through the Spam Digest that is emailed to you. If you are having problems logging in, please give us a call, and we will help you out.
There are several things you can do once you get logged in. Above the envelopes on the screen, it says Messages, Settings, Policies, and Status. These little tabs will help you navigate around the interface.
The first screen you see is the Messages tab, which shows your most recent junk mail. You can select to see up to a month of your email that has been flagged as junk. If you see something on the list that shouldn’t be there, you can click on the message and release it. The release wizard even offers to add the sender to your Friends list, so messages from that sender don’t get stuck again. You can also send the email back for review. This process takes time, so add the sender to your Friends list to allow the email right away.
The Settings button allows you to change the delivery frequency of your spam digest. Perhaps you turned it off at some point or only want to get it once a week. If so, click the little button in front of the frequency you want, and the change will automatically be made. You can also make some other changes to how the digest looks here, but most users choose to leave them alone.
You can add senders’ email addresses to your Friends list on the Policies screen if you always want to receive their email. Otherwise, you can add them to your Enemies list if you never want to receive their email. If you add somebody to the Friends list and are still having problems getting their email, give us a call, and we can investigate what is going on.
The Policies screen also allows you to change your zone settings. If you want to receive all junk mail, such as an email from stores and businesses, you can change the green zone to allow or markup. The yellow and red zones are more dangerous and should be approached with caution. These sections are where the suspected scammers and virus emails go.
The final button is the Status button. That screen shows when your Spam Digest was last sent and how many quarantined messages it listed.
If you haven’t visited your spam settings for some time, now might be the time to make sure everything is running the way you want.
- Michael Martinell, The Broadband Guy