Initial Setup

After your ITC Voice Mail Service has been activated on your telephone line, XXX-MAIL (the first three digits of your phone number + 6245) and follow the voice prompts. Simply:

1. Dial XXX-MAIL (the first three digits of your phone number + 6245)
2. Enter Your Mailbox Number (your 7-digit telephone number) +
3. Enter Your Password (your 7-digit telephone number) + #

Unchecked messages will be retained indefinitely. Checked messages are only stored for a period of 5 days and then drop off, from the oldest to the newest. Leaving messages in the system will affect your total stored message time and could result in callers getting a “Mailbox is full... please try again later” message.
 
When you order Voice Mail service, we will provide you with a complete Users Guide for full instructions on how to use your Voice Mail service.

To Forward Your Calls

1. Lift the receiver and listen for the dial tone. Dial “72.”
2. Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
3. Again, listen for the dial tone.
4. Now, dial the number where you wish your calls forwarded. (Speed calling codes may be used if you also have this feature.)
5. When someone answers at the forwarded number, call forwarding is put into effect.

If there is no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect. Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone. If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding

1. Lift the receiver and listen for the dial tone.
2. Dial “73.”
3. Depress the # button (with a rotary dial, skip this step and wait for 4- second pause).
4. Listen for two beeps. Call forwarding is now discontinued.

To Activate Call Forward Busy

1. Pick up the handset and listen for the dial tone.
2. Press * 90. On a rotary phone, dial 1190.
3. You will hear a “stutter” tone, then normal dial tone. You may now enter the number you wish your calls to be transferred to when your line is busy. If someone answers at that number, the task is completed. If there is no answer, you must repeat steps 1, 2, and 3 within two minutes.

To Deactivate Call Forward Busy

1. Press *91. On a rotary phone dial 1191.

To Activate Call Forward No Answer

1. Pickup the handset and listen for the dial tone.
2. Press *92. On a rotary phone dial 1192.
3. You will hear a “stutter” tone, then normal dial tone. First enter the number of rings (2-9) desired before the call is to be forwarded.
4. Next, enter the number you wish your calls to be transferred to when your line is not answered. If someone answers at that number, the task is completed. If there is no answer, you must repeat steps 1, 2, and 3 within two minutes.
   

To Deactivate Call Forward No Answer

1. Press *93. On a rotary phone dial 1193.

1. Pick up the handset and listen for the dial tone.
2. If you were already on the phone and ignored a call waiting tone, depress the “switch hook” and release quickly.
3. On a Touch Tone phone, Press *69. On a rotary phone, dial 1169. The number of the calling party will be announced along with the date and time of the call. You will be instructed to either dial “1” to return the call, or hang up.
4. If the line is busy, hang up. Your phone will keep trying the line for up to 30 minutes. A special callback ring alerts you if the line becomes free. Then pick up the handset to automatically place the call.
5. To cancel Automatic Recall, Press *89. Listen for announcement. Hang up.

NOTE: Automatic Recall keeps redialing busy numbers and tells you when the line is free, but will not call a number back that has been "blocked."

1. When you hear a busy signal, depress the “switch hook” and release quickly. Listen for a special dial tone. It will not call a number back that has been “blocked.
2. If you’ve already hung up, pick up the handset and listen for a normal dial tone.
3. Press *66. On a rotary phone, dial 1166.
4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
5. A special callback ring alerts you if the line becomes free (some phones ring normally).
6. Pick up the handset to automatically place the call.

To cancel:

1. Depress the “switch hook” and release. Listen for a special dial tone.
2. If you’ve already hung up, lift the handset and listen for a normal dial tone.
3. Press *86. On a rotary phone, dial 1186.
4. Listen for confirmation tone or announcement. Hang up.

1. First, to hold your existing call, depress the switchhook / plunger for about a second.
2. Then dial the third number. (Speed calling codes may be used if you also have this feature.)
3. When the third party answers, you may talk privately before completing your three-way connection.
4. With your third party on the line, depress the switch hook / plunger for a second to add the holding party. Your Three-Way Call is now in effect.
5. If for some reason the call to the third party is not completed, depress the switch hook / plunger twice to get back to your held party.
6. To disconnect the third party, depress the switch hook / plunger for about a second. You will now have only the original party on the line.
7. To disconnect completely, simply hang up. If either of the other two parties hangs up, you can continue to talk to the one remaining.

To Establish Your Speed Calling List

1. Lift the receiver and listen for the dial tone.
2. Dial “74.”
3. Then depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
4. Again, listen for the dial tone.
5. Dial one of the 8 one-digit access code numbers (2-9); name codes (four letters) for Super Speed Calling; or one or two-digit access code numbers for 32 # Speed Calling.
6. Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
7. Then depress # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
8. Listen for confirmation tone to indicate your Speed Calling number is established.

NOTE: At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature:

1. Lift the receiver and listen for the dial tone.
2. Dial the appropriate one-digit access number (2-9).
3. Push the # Button. (With rotary dial phone, skip this step and allow a 4-second pause for your number to be connected.)
4. To change your speed calling list, simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

You can put first party on hold by momentarily pressing the hook-switch or flash key to speak to second caller, and return to first call in the same manner. ITC includes Cancel Call Waiting for no extra charge to enhance the utility of Call Waiting. Once activated (simply dial *70 before placing a call), Call Waiting is canceled during that specific call so that you will not be disturbed. People calling your busy line will hear a busy signal. To activate Cancel Call Waiting during a call, you will need our 3-Way Calling feature.