Voice Mail Information, Packages, & Usage Instructions

Why should you subscribe for ITC Voice Mail? Voice Mail offers reliability - that means NO breakdowns! When the power goes out, your Voice Mail is still working! No more dealing with pesky answering machine troubles! Takes messages while you are on the Internet or on another call! All this for around 13 cents a day!
ITC Voice Mail is only $3.95 a month, with a $5.00 setup charge. Incoming calls to your line are forwarded to a "mailbox" in our voice mail system when your line is busy and/or when the call is not answered after a number of rings set by you. Call Answering can greet callers with a personal or standard greeting and the mailbox receives and saves the caller’s message for your review. You can thereafter access the mailbox at any time to retrieve stored messages using suitable station equipment from any location connected to the telephone network. After listening to each message, you have the option to erase it or retain it for future reference. All of the Residential packages include the following features: 3 minutes maximum message length per caller, 5 days storage retention period for played or undeleted messages, Indefinite storage retention period for unplayed messages, message waiting indicator in the form of stutter dial tone and lamp signal. Click Here to skip to the Voice usage instructions.

Option #1 -includes a message storage time of 20 minutes & automatic login.($3.95 per month)
Option #2 -includes a message storage time of 20 minutes & without automatic login. ($3.95 per month)
Option #3 -includes a message storage time of 30 minutes & automatic login. ($5.50 per month)
Option #4 -includes a message storage time of 30 minutes & without automatic login.($5.50 per month)

Optional Residential Voice Mail Services:

Sub-mailbox ($1.00 per month per sub-mailbox)
-A "subdirectory" mailbox that can be added to the primary mailbox on your line. This provides secure reception, storage, and retrieval of messages for other individuals in the household, with the use of password protection.

Teen/Easy Line Service with Voice Mail (Residential #1 & #2: $3.95); (Residential #3 & #4: $5.50)
-Teen Service enables the assignment of a secondary telephone number on a single-party line. The secondary number is assigned a unique ringing pattern so the called party can determine the nature of the call. Teen Service with Voice Mail forwards the secondary number to a voice mailbox with announcements and messages separate from any mailboxes that may exist on the primary number.

Other Voice Mail Services:

Remote Notification ($1.00)
-Also known as out-dialing, this option provides notification of messages received by ringing a different telephone, cellular, or pager directory number. Until billing procedures are verified for long distance dialing on this service, the out-dialed number will be restricted to local or EAS calls only.

Broadcast Messaging ($2.00)
-Using Broadcast Messaging, a customer can send a message to all Voice Mail Service users within a predefined group. Each group is assigned a unique broadcast mailbox number at the time it is set up. The sender logs on to the broadcast mailbox for a desired group, and only the users in this customer group will receive the message. Note that any user who knows the broadcast mailbox number and has access to a mailbox with broadcast capability can also send broadcast messages.

Customized ICB Customization on an Individualized Case Basis will be negotiated as determined by customer demand.

Announcement Only Service ($10.00 per month)
-Announcement Only Service provides a dedicated telephone number and associated announcement. The Announcement Only mailbox answers incoming calls with a user programmable message. This service does not receive and save callers’ messages. Disconnection will occur immediately upon completion of message delivery.

Voice Menu Service ($30.00 per month)
This is a processing application, created by the subscriber, that allows callers to listen to recorded information, leave messages for specific VMS users, or place calls.

Voice Forms Service ($25.00 per month; $3.00 per question)
Allows a VMS subscriber to collect detailed information from callers through a series of questions prompting individual voice responses by the caller to each question. The caller’s responses will be collected in a separate mailbox such that only the responses, separated by a beep tone, are provided to the subscriber upon retrieval of the message. Message storage will be equal to the storage in standard mailbox.

Voice Mail Usage Instructions

Initial Setup

After your ITC Voice Mail Service has been activated on your telephone line. All you have to do is dial the System Access Number, XXX-MAIL (your exchange number + 6245) and follow the voice prompts.

1. Dial Voice Mail Access Number, XXX-MAIL (your exchange number + 6245)
2. Enter Your Mailbox Number (your 7-digit telephone number) + #
3. Enter Your Password (your 7-digit telephone number) + #

NOTES: Your Voice Mail Service feature has been set up to answer on the 4th ring. If you want to change the number of rings, please Click Here and follow the instructions on the Call Forward-No Answer page. Please note that unchecked messages will be retained indefinitely. Checked messages are only stored for a period of 5 days and then drop off, from the oldest to the newest. Leaving messages in the system will affect your total stored message time and could result in callers getting a “Mailbox is full... please try again later” message.

How ITC Voice Mail works:

1. We set up a “mailbox” for you in our centralized Voice Mail System. You do not require any equipment investment.
2. When you don’t answer your phone or when your line is busy, Voice Mail will answer for you.
3. You can access your mailbox 24 hours a day from a touch tone phone, or even a rotary phone will give you your basic services.
4. No one else is able to access your voice mailbox, it is completely private.
5. A Message Waiting Light is turned on or a stutter dial tone is heard when a new message is in your mailbox.
6. Easy to follow voice instructions step you through your feature options. An introductory tutorial is also provided to help the new user become familiar with the services. All customers will receive a complete users guide when they subscribe to Voice Mail for instruction on how to use their Mailbox.

Click here to sign up for ITC Voice Mail!