Frequently Asked Questions
How do I tell if I am connected to the internet?
- If you are connected to the internet you will see icon similar to this
 in the lower right-hand corner of your screen.
How do I disconnect from the internet?
- Right click on the icon in the lower right-hand corner of your screen, and click disconnect.
Which jack on the back of the computer does the phone cord plug into?
- There will be 2 jacks on the back of the computer that the phone cable will be able to plug in to. The correct jack will be labeled either Line or Telco, or it may have a symbol that looks like a wall jack for your phone beside it.
I am having problems sending and receiving email, why?
Here are some common reasons. Check the following:
- Check your email with Webmail, delete any large emails, and try again.
- Some older Virus Scanning software will change the email settings on your PC.
- In Outlook Express, click Tools, then Accounts, then the Mail tab, then the Properties button, then the Servers tab.
- The Incoming and Outgoing mail servers should both be set to mail.itctel.com.
- The Account Name (see Definitions section above) should be the first part of your email address ONLY.
- And if both of those items are correct, delete whatever is in the Password box and re-type in your password.
- Remember to hit the OK button, then the Close button, then close Outlook Express and re-open it after changing anything in these screens.
Using Webmail to fix common email problems.
One of the most common email problems is when a large email gets stuck in your inbox and your PC can’t download it. The easiest way to fix this problem is to access your account using ITC’s Webmail! Webmail is a quick way to check your emails over the internet! To access:
- Open Internet Explorer (or Netscape…whichever you use to get on the internet)
- In the box at the top that says “Address” beside it, type in www.itc-web.com & hit Enter.
- After the page loads, click the Webmail link in the bottom left-hand corner of the page.
- After the page loads, type your username (see below for definition) & password into the appropriate boxes and click login.
You are now logged in to Webmail!
Here are some common operations:
- To open an email, just click on the subject or from field for that email.
- To delete an email, check the box beside the email you wish to delete, click Delete, and then click Purge Deleted to permanently delete the email. (This is the solution to the common problem mentioned above.)
- To get back to the main Webmail page from any where else, just click Inbox.
I am experiencing slower speeds with my dial-up internet?
There are a number of factors that effect connect speed. Here are some:
- Distance from the Central Office to the customer (this is usually the most important)
- Dialing through one telephone company to another to access your ISP
- Quality of the copper cable in the ground
- A bad or noisy telephone line (high speed data over phone lines is adversely affected by line noise)
- If the telephone line has loop extenders or is padded a certain way
- If you have too many telephone extensions or splitting devices in your home or business
- Some cordless phones and answering machines cause line noise which lowers connect speeds
- An old, mis-configured or outdated modem driver
- Improperly set COM port speed settings
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